BPA Database Error

The latest Windows 10 updates may have set password protection on your network.
This setting will cause client computers using BPA to give the following error:


If password protected sharing is on, only people who have your user account and password can access your shared files, folders and printers.

To give others direct access, you can follow the procedures below to turn off password protected sharing.


Arrow down

turn off password

Printers also not working? Go here to help get them fixed!

5 Ways to Manage Millennials in the Workplace

Mbuildings-2569493_1280illennials, the largest living generation in America, often hated for their entitlement and their unique—and often controversial views on the workplace and how it should be. Born between 1980 and 2000, millennials have developed a reputation for being unrelenting and lead diverse lives.  Millennials are already dominating the workplace, in the next 10 years they will make up 75% of the worlds working population. We know a lot about Millennials, but they’ve been traditionally hard to deal with in the workplace. So to help you we have created five guidelines to help you run your businesses more efficiently with this finicky generation.

1. Make their work environment flexible

Millennials love to have flexibility at work, it has been voted one of the top priorities for millennials. This means that you as a business must be more accommodating, explore working environments based on results and flexibility rather than hours and structure. This allows Millennials to work hard and get their work done well without the hard structure of a 40 hour work week if they show the results needed. Creating a mold such as this will make millennials happier with more flexibility and potential reward involved in working.

2. Give more growth opportunities

Millennials are constantly looking for the next best thing, 41% of them are expecting to be in their current job for two years or less. How do you keep turnover low? Simply put, communication is key. Talk with millennials and give them timelines for advancement in your company. It keeps them hungry for more and makes them more likely to stay. If they cannot identify any clear objective or goal reaching in the future, they will leave.

3.  Be an advisor, not a controller

With only 12% of millennials feeling like their employers help them with their career, and a whopping 30% of all millennials leaving the workplace because their career goals don’t line up with their employer. It has become necessary to provide a support structure for them so they stay with your company. At the same time, millennials hate their bosses flexing their authoritative muscles. They’d prefer that you advise them and give them informal feedback often, allowing them to tailor their work to your wants and needs. Don’t be just their boss, be a friend and mentor to them and they will be much more loyal.

4. Give a sense of purpose

60% of millennials say a “sense of purpose” is part of the reason why they chose to work for their current employers. If millennials see no point to working at your business besides money, well, you are much more likely to lose them. Thus, giving them a work environment that aligns with their ideas and lifestyles is important. Millennials are motivated to do stuff for you beyond money, especially if they feel like they are a part of something important and can positively affect other people.

5. Give millennials recognition

In the social media age, millennials are looking for that immediate satisfaction and recognition when they succeed at something. It creates a sense of pride inside of them and makes them want to work even harder to get that feeling again. They feel as if they need other people’s approval to believe they are doing good work. So when relevant, give them the recognition they deserve.

Millennial’s coming further and further into the workforce is a challenge, but also an opportunity. If we learn how to deal with them we can hone them into a weapon that can give you an incredible competitive advantage going into the future. Be flexible and open-minded and you may be amazed at what millennials can do.

Unable To Print Tickets After Windows 10 Update

The latest Windows 10 update may have removed the generic print drivers from your computer. The following steps outline how to reinstall your USB printer.


  • Search for “Control Panel” and then click Devices and Printers.

Control Panel

  • Click Add a printer.

Figure: Clicking Add a printer


  • Click The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.

Figure: Selecting Add a printer using local or network printer with manual settings


Click Next.

  • Select Use an existing port (USB001: Virtual printer port for USB), and then click Next.


  • Click “Generic”, in the Manufacturer pane, and then click the Generic/Text Only (top option) in the Printers pane.


  • Click Next, and then follow the on-screen instructions to install the driver. You can now use your printer.
  • Right-click on the printer and select “Printer Properties”. Select “Device Settings” and change all three options to “Envelope” and then ok


  • Disconnect the printer USB cable from the computer, and then reconnect the cable. You can now use your printer

Getting a BPA Database Error After a Windows Update? Click here to get that fixed!

7 Podcasts All Entrepreneurs Should Listen To

Improving your business is the goal of every entrepreneur, and one of the easiest ways to do so is by listening to the right podcast. From getting the most up-to-date advice on hot topics to avoiding common business mistakes, the possibilities with podcasts are endless. Unfortunately, there are so many podcasts out there that it is hard to discern good podcasts from bad for busy entrepreneurs. Let's take a glance at the 7 best podcasts for entrepreneurs in 2017:macbook-926335_1920

Planet Money
Planet Money is teaching you the economy in a fun and engaging way. They describe it as telling a friend to meet you at a bar to learn about the economy while still having a great night. This podcast shares stories in a highly engaging and compelling way.

HBR IdeaCast
Harvard Business Review's podcast is a well-established weekly podcast that shows the cutting-edge of modern business and takes from some of the smartest minds in the world. It's great for any entrepreneur that wants to research, see the newest tech or get great tips for their business.

The $100 MBA Show

Created by Omar Zenhom, The $100 MBA Show is a demandingly quick show that gives daily advice to business owners in around 10 minutes. It's a fast paced and rewarding show that entrepreneurs should take a small part of their day listening to reap great benefits.


Hosted by Alex Blumberg and Lisa Chow, this award winning show gives entrepreneurs insight on startup and different approaches to make them work. 9 out of 10 startups fail so it is essential to get as much information as you can to push the odds in your favor—this podcast shows you how.

Introvert Entrepreneur

Beth Buelow hosts Introvert Entrepreneur, which not only provides a great place for introverts to learn and understand their own personality in business. It also creates a great place for business owners to learn how to motivate and lead introverts in a sustainable way. She talks about life through the eyes of an introvert, how they interpret anything from everyday relationships to how they engage in projects. Providing a valuable resource for all to get sound business advice and learn more about introverts.


From the Wharton School of Business at the University of Pennsylvania. This prestigious business podcast features a wide-range of subjects that discuss finance, leadership, marketing, innovation and much more. Whether you’re an experienced pro at owning a business or just starting, this podcast gives valuable information for everyone from some of the most experienced business experts in the world.


Host Andrew Warner created Mixergy to be a place where “successful people teach ambitious upstarts” about every topic ranging from finances to marketing. He has completed over 1100 interviews and has talked to people from every industry and every aspect in companies. Mixergy is an excellent source to learn information—especially if you are just starting your business.

Fix for Windows Update breaking Payware PC

Many of our customers have reported that Payware PC has stopped working for them. As you may already know, Verifone has ended support for Payware PC and will not provide support for the product. They offer an online processing gateway called Payware Connect that moves the processing software off your computer to their gateway.

While Verifone is no longer supporting Payware PC, we have been able to determine that the recent rash of Payware PC failures is due to a Microsoft Windows Security Update that was pushed out this week. Removing this update from your server computer will allow Payware PC to continue to function.

These instructions apply to Windows 7 machines, which appear to be the only operating system affected by this issue.

To uninstall the patch, click your start button, select "Run", and then enter this command:

wusa /uninstall /kb:3142024

You will be required to reboot your computer.

If you need assistance, please contact our support during business hours at 801-336-3303, or contact our after hours support line at 801-643-1688. After hours charges will apply.

We still strongly recommend you to move off of Payware PC and start using Payware Connect or OpenEdge.

Should I Be Using A Mobile Tablet as Part of My Restaurant POS System?

As a restaurant owner, you understand how important it is for your staff members to be productive throughout their shifts. Their ability to work quickly and to provide your customers with a high level of service at the same time will play a critical role in how successful your restaurant is and in how satisfied your customers are. You may not realize it, but the POS system that you are using will heavily impact both of these areas. Restaurant POS systems can be fully functional and entirely practical, or they can have a detrimental influence on your business. One of the best options to augment your stationary systems is a mobile POS. With a better understanding of how these work, you may decide that this is a solution that can increase the reach and capability of your existing system, and create a better experience for your customers.

What Is a Mobile POS Solution?

There are several types of restaurant POS systems that you can choose to use. Traditionally, the main type of restaurant POS solution that has been used in cafes, restaurants and other similar businesses is a fixed location POS. This is a type of POS that requires staff members to walk to a terminal to input orders, process payments and more. A mobile solution uses sophisticated restaurant POS software and mobile devices to give staff members improved functionality. They will be able to input orders and process payments at the customers' tables.

The Benefits of a Mobile Solution

A mobile solution is just one of several solutions available, but it may be beneficial for many types of restaurant environments. This enables staff members to improve productivity because they can input orders as they are received from different locations. There is no need to jot down orders before walking to a terminal to input them- the system will transfer them automatically. This means that the kitchen staff members can get started processing the order, and the customers ultimately can receive their food faster. In addition, the inconvenience that some customers may feel while waiting to pay their bill can also be eliminated. The staff members can process the payment at the table without delay.

A mobile addition to your system will add increased flexibility and get a bit more mileage out of your current system. If your establishment fosters a high volume, robust environment, you may find that supplementing your POS with a mobile appendage will be a profitable addition to your process.

3 Ways You Can Build Brand Loyalty for Your Restaurant

Whether it’s grabbing a quick bite when we’re on the run, enjoying a casual meal with friends, or a fancy night on the town, Americans love to eat out. In fact, consumer spending in the restaurant sector is projected to reach over $700 billion in 2015.* For a restaurant owner, there is a lot of appeal in gaining a steady slice of that pie. As a restaurant owner, you probably understand the need for a quality Restaurant POS System, but attaining a steady, loyal customer base may seem much more nebulous and mysterious. That’s why we wanted to give you three tips on how you can build brand loyalty for your restaurant.

1. Serve Good Food at the Right Price

The number one way that you can stand out in people’s minds is by offering good food at the right price. Most customers are looking for two things: the quality and flavor of the food and value. If they think that your food is good but overpriced, they may choose to take their money elsewhere. Using restaurant accounting software, you can determine exactly what your food costs are and how your overhead affects your operational costs so that you can set your prices correctly. That means high enough for you to make a profit but low enough for people to feel like they are getting a good deal or true value.

2. Make a Connection

You may be interested to know that making an emotional connection with your customers can help create true loyalty. One way to make this type of connection is by providing fast, friendly service that helps your customers feel like welcome guests. Another consideration in creating an emotional connection with your customers is your restaurant’s ambiance. There are restaurants on almost every corner, which means that you need to stand out in order to garner customer loyalty. We can’t tell you what the right experience is for your restaurant, but you need to make sure that you have something that makes your restaurant unique. If your restaurant is just like every other eatery, there’s no reason for customers to choose your business over another one.

3. Implement a Customer Loyalty Program

Recently, we wrote a blog about the Long Term Effects of Restaurant Coupons. In that post, we mentioned that rewarding your regular customers can be more beneficial than constantly running coupons or discounts. We stand by that idea. Implementing a customer loyalty program can be complicated, but it can also be worth it. Customers who join a loyalty program tend to return to a business more often than those who don’t. But what are people looking for in a loyalty program? It’s actually pretty simple. They want a simple program that offers instant rewards, recognition, personalization, and engagement. People actually like loyalty programs because they feel like they are appreciated by the establishment. If you choose to implement a loyalty program, you’ll want to make sure that your restaurant accounting software works seamlessly with your loyalty program to make your life much easier in the long run.

Hopefully these three ideas will help you build customer loyalty in your restaurant so that you can keep serving great food for a long time to come.

*Sources: http://www.statista.com/statistics/203358/food-and-drinks-sales-of-us-restaurants-since-1970/ http://www2.deloitte.com/us/en/pages/consumer-business/articles/second-helpings-restaurants-food-service-loyalty.html

3 Long Term Effects of Restaurant Coupons | Business Software Solutions

Three Long Term Effects of Coupons & Discounts for Your Restaurant

In our blog post Should You Be Running Coupons for Your Restaurant?, we discussed some of the pros and cons of running coupons for your restaurant. In that post, we mentioned that restaurants are particularly susceptible to the negative outcomes of coupons. Modern computer systems for restaurants can make it easier than ever to run coupons or discounts, but that doesn’t mean that they are the right way to go for every restaurant. Today, we wanted to delve a little deeper into three of the long term effects that can result from running coupons and discounts in your restaurant.

Coupons and Discounts Can Eat Into Your Existing Revenues

When running a restaurant, it’s important to remember that anybody can use a coupon. Your regular customers can use coupons just as easily as people who are trying your restaurant for the first time. If too many of your regular customers redeem your coupons or take advantage of offered discounts, it can actually eat into your existing revenues without increasing your customer base. You have to make sure that the possible short term benefit of bringing more people into your business has to balance with maintaining your existing customer base long term. You can try to limit coupon use to new customers, but this is particularly difficult in restaurant settings and making the attempt can actually make your regular customers feel unappreciated. A customer loyalty program, on the other hand, rewards your regular customers for returning to your business and might be a better option.

Coupons and Discounts Can Impact Customer Return Visits

When coupons and discounts are run on a regular basis, it can lead to an unsustainable business model. If your customers feel like they can always take advantage of a special deal, they may begin to wonder why they should ever pay full price for your food and drink offerings. This can result in a large portion of your customer base only visiting your restaurant when a coupon is available. If you do choose to run coupons or discount programs for your restaurant, you should make sure that you are not doing it regularly enough that people become unwilling to pay full price for your food.

Coupons and Discounts Can Negatively Impact Your Brand Image

The unfortunate truth is that coupons and discounts, especially when they are run regularly, can actually have a negative impact on your brand image and the perceived value of what you offer. Short term, you may have more people in your restaurant. But long term, you may find that people begin to ask questions that lead to a negative impact on your company’s image. They may begin to wonder why your regular prices are higher than the discounted offer. They may begin to wonder if there is any value in buying your food at menu price. They may even begin to wonder why they should ever pay full price for your food. When people start thinking this way about a restaurant, it can actually cause them to discount the quality of the restaurant in their minds and they will no longer be willing to pay full price for your food. In the long run, consistently providing true value on good food is infinitely more important than getting a few more people to come into your restaurant.


If you are thinking about running coupons or discounts in your restaurant, make sure you weigh short term gains against long term effects before you make your decision. Using a good Point of Sale (POS) computer system for your restaurant can make you better at accounting for your business, helping you determine when and how often you can afford to offer discounts on your products. On occasion, offering coupons or discounts may be the right course of action. But, in our opinion, providing true value and quality service trumps any gimmick you can come up with to bring in a few more people. We also think that rewarding your loyal customers can be a much better idea for long term gains.

Should You Be Running Coupons for Your Restaurant?

If you’re running your own restaurant, you’ve probably wondered about running coupons as a way to attract new business. However, the decision of whether or not to run coupons is not a simple one, and many factors should be taken into account before making your final decision. While Restaurant POS Systems can make honoring coupons easier, we’ve put together a list of pros and cons that should be weighed before deciding if offering coupons is a good idea for your restaurant.

Pros of Running Coupons for Your Restaurant

Running coupons for your restaurant can potentially:

  • Result in a quick infusion of cash,

  • Help you quickly unload unwanted inventory,

  • Entice people to try your restaurant for the first time,

  • Lead to add-on sales of regularly priced items,

  • Attract first-time buyers who may turn into regular customers, and

  • Increase brand awareness.

Cons of Running Coupons for Your Restaurant

It’s important to note that the pros listed above are potential benefits and may or may not happen with your business. Unfortunately, restaurants are particularly susceptible to the negative outcomes of coupons. That’s why we’ll be going a little deeper into the cons of running coupons in your restaurant so that you can make an informed decision for you business.

  • Running coupons can be costly. As with any form of advertising, weigh the cost against the potential gains. And don’t forget to include anything you will need to pay to the coupon service in your calculations.

  • Coupons may not be a sustainable promotional strategy. Offering coupons can result in a large portion of customers who only buy the discounted item or only visit your restaurant when they have a coupon available. If you run coupons frequently, it can be difficult to get customers who are willing to pay full price for your food.

  • You can eat into your existing revenue. Offering coupons can actually result in a decrease of overall revenue if too many of your regular customers opt to use the coupons. In a restaurant setting, it can be difficult to limit coupons to first time buyers, so you may actually do better in the long run by offering some kind of loyalty reward system instead.

  • It can decrease the perceived value of your food. If you have a luxury or high end restaurant, it’s important to realize that offering coupons can make people perceive your business differently. Unfortunately, it can actually make people question the value of your food and wonder why they should spend money with you. Be careful in making your decision that it doesn’t damage your company’s image.

  • You can end up losing money. Make sure that you fully understand exactly what you can afford to give away. This requires understanding your profit margins and overhead well enough to know what you can discount, how much you can discount it, and how often you can afford to discount it. Understanding these numbers can be difficult without computer systems. For restaurants, it’s especially important to understand the labor costs associated with your product prices.


As we said at the beginning of this post, running coupons is not a simple decision. We hope that this list of pros and cons will help you make a decision that is profitable for your business. We’d also like to remind you that the right software and a good restaurant POS system can help you be better at accounting for your restaurant so that you can keep serving your customers (hopefully at full price) for years to come.

Updating Your POS System

Many business owners have different ideas about how to achieve success with their customers and their employees. They try unique marketing techniques and make an effort to appeal to these important people. Even though they go to great lengths to please everyone, the best way they can offer good service is through a well operating business. When glitches and kinks arise, customers and employees feel annoyed and unsettled. Prevent these discontent feelings by purchasing a new POS system that allows your business to run in it’s prime functionality.

Why Update Your POS System?

It can be hard for retail business owners to justify buying a new point of sales system if they have one that “works perfectly fine”. These managers bend over backwards trying to keep their store running smoothly and fail to see what the problem is. Nevertheless, an outdated retail POS system can only slow your business down. A system that requires much maintenance and patience is not the right system for a busy, thriving retail business like yours.