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Thread: Password change accepted Now Locked out

  1. #1
    cpushrink1 Guest

    Unhappy Password change accepted Now Locked out

    I am completely locked out of manager functions after a password changed was accepted and then neither the old or new password works. I have used the new password quite literally over 10,000 times. I have no idea how I could have gotten it wrong twice. I need help in resetting this password. I am an IT guy and I reset passwords 10 times a day, I would not have made a rooky move like that.

    Please help.

  2. #2
    Join Date
    Oct 2003
    Location
    Salt Lake City, UT
    Posts
    548
    It takes 5 errors before it locks you out. From here, you have to wait up to an hour before it lets you try again.

    This is a requirement for PCI compliance.
    Business Software Solutions, Inc.
    (801) 336-3303

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