Results 1 to 2 of 2

Thread: NEED HELP - when server runs the wrong card for a ticket

  1. #1
    Tolgor Guest

    NEED HELP - when server runs the wrong card for a ticket

    Our servers occassionally run the wrong card on a ticket, and i am at a loss for the best way to finish processing this scenario...

    OPTION 1

    1) go into my pc charge and finish processing the transaction (thru post auth)
    2) void the sale
    (this ensures the credit card charge pre auth is not held, but shows an additional charge and credit - which we warn the customer about)
    3) rerun with correct card

    OPTION 2
    1) forget about the incorrect pre auth and just rerun the correct card on the same table
    (this leaves the incorrect xact in pre auth, and funds are held by bank for some indeterminate amount of time. we stopped doing this b/c customers always phoned to complain)


    Am I crazy? Why is this so hard? What does everyone else out there do? I wish there was an easy way to VOID the pre-auth.

    Your info would be much appreciated.

    Thanks!

  2. #2
    Join Date
    Oct 2003
    Location
    Salt Lake City, UT
    Posts
    546
    There is no way to void a pre-auth. I suggest you re-authorize the correct card on the table. Different banks handle pre-auth's differently so there is no clear way to tell if these funds will be held by their bank or not. I think your approach to charging and refunding isn't a bad solution, but like you say it is a tedious manual procedure.
    Business Software Solutions, Inc.
    (801) 336-3303

Similar Threads

  1. wrong prices, wrong everything
    By manor pizza in forum Manager Functions
    Replies: 1
    Last Post: 08-06-2008, 09:44 AM
  2. Payment with gift card and credit card
    By Madison in forum Bpa Restaurant Software
    Replies: 0
    Last Post: 03-28-2008, 06:05 PM
  3. Guest Count Wrong
    By After5 in forum Bpa Restaurant Delivery Software
    Replies: 1
    Last Post: 07-24-2007, 08:42 AM
  4. Drinks printing out in wrong place.
    By onthegobistro in forum Restaurant Sales
    Replies: 1
    Last Post: 10-26-2005, 08:48 AM
  5. wrong numbers of characters/columns
    By imagine in forum Receipt Printer And Cash Drawer Installation
    Replies: 1
    Last Post: 04-20-2004, 12:19 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •