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Thread: Backup fails

  1. #1
    jazzplayermark Guest

    Backup fails

    about 1/2 the time, when I try to exit BPA and backup, the backup fails. The error msg says that there are other users in the system but there are not. We certainly had another user during the day but we usually exit that connection long before we close out.

  2. #2
    Join Date
    Oct 2003
    Location
    Salt Lake City, UT
    Posts
    546
    If you get that message, then something is holding a bpa database open. You need exclusive access to each one of your database files.
    Business Software Solutions, Inc.
    (801) 336-3303

  3. #3
    Join Date
    Nov 2013
    Posts
    4

    and databases get corrupted!

    this has happened to me twice now. the backup fails, and one of the databases goes missing and you cannot use bpa at all. tech support last time had to restore the database from an old backup. that time it was the sides table, which i dont care too much about missing anything on.....

    this time the database that is missing looks like table headers.

    i am very nervous about this one, will be calling tech support the minute they open!

    WHY, if all users are out of bpa, would a db be held open? are there other reasons this might happen????

    thanx

  4. #4
    Join Date
    Oct 2003
    Location
    Salt Lake City, UT
    Posts
    546
    We've seen some issues with some anti-virus software. Mostly Norton and Mcafee. Other things like the rapid server service, external backups running at the same time could hold those files open.
    Business Software Solutions, Inc.
    (801) 336-3303

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