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Thread: Citizen 500 cook's printer - out of box failure?

  1. #1
    HarryM Guest

    Citizen 500 cook's printer - out of box failure?

    Anyone have experience with this printer? When I plug it in, the error light comes on and stays on steadily (along with the power light). This is true whether I connect the printer to the POSX or not.

    The "feed" button does not advance the paper (there's no recognition by the printer that I've pressed the button).

    Suggestions?

  2. #2
    Join Date
    Oct 2003
    Location
    Salt Lake City, UT
    Posts
    546
    There isn't a whole lot to try other than a different power port. I doubt that's the problem but sometimes certain power outlets sometimes can't supply sufficient power. I would just rule that out if you've tried everything else. If you got this printer from Business Software Solutions then I would call them within the first 30 days of having this hardware and they'll swap it out for you. Otherwise, citizen does hold a warranty on that and they could set up a replacement for you.

    Have your serial number ready and call Citizen at:
    (800) 421-6516
    Business Software Solutions, Inc.
    (801) 336-3303

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