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Thread: How do I credit back a customer for returned products?

  1. #1
    bussoft Guest

    How do I credit back a customer for returned products?

    If the customer is returning an item and purchasing other items. On the invoice enter the product id of the item being returned and enter the quantity of "-1". The system will deduct the amount of the returned item from the items sold, and the returned item is put back into inventory. If the customer is not purchasing other items you can create a credit memo. Credit Memos are created in ‘Accounts Receivable' area. Creating a credit memo does not put the item back into inventory. Applying a credit memo does not put the item back into inventory.

  2. #2
    Allekinder Guest

    Regarding POS returns

    Does the system replace inventory if you modify the original invoice and delete the item the customer is returning? Up until now, that is what I have been doing and the system forces you to either issue a store credit or refund the customer. Am I doing this incorrectly?

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