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View Full Version : Citizen 500 cook's printer - out of box failure?



HarryM
04-04-2009, 01:34 AM
Anyone have experience with this printer? When I plug it in, the error light comes on and stays on steadily (along with the power light). This is true whether I connect the printer to the POSX or not.

The "feed" button does not advance the paper (there's no recognition by the printer that I've pressed the button).

Suggestions?

Tyson
04-06-2009, 07:52 AM
There isn't a whole lot to try other than a different power port. I doubt that's the problem but sometimes certain power outlets sometimes can't supply sufficient power. I would just rule that out if you've tried everything else. If you got this printer from Business Software Solutions then I would call them within the first 30 days of having this hardware and they'll swap it out for you. Otherwise, citizen does hold a warranty on that and they could set up a replacement for you.

Have your serial number ready and call Citizen at:
(800) 421-6516