13. May 2016
Many of our customers have reported that Payware PC has stopped working for them. As you may already know, Verifone has ended support for Payware PC and will not provide support for the product. They offer an online processing gateway called Payware Connect that moves the processing software off your computer to their gateway.
While Verifone is no longer supporting Payware PC, we have been able to determine that the recent rash of Payware PC failures is due to a Microsoft Windows Security Update that was pushed out this week. Removing this update from your server computer will allow Payware PC to continue to function.
These instructions apply to Windows 7 machines, which appear to be the only operating system affected by this issue.
To uninstall the patch, click your start button, select "Run", and then enter this command:
wusa /uninstall /kb:3142024
You will be required to reboot your computer.
If you need assistance, please contact our support during business hours at 801-336-3303, or contact our after hours support line at 801-643-1688. After hours charges will apply.
We still strongly recommend you to move off of Payware PC and start using Payware Connect or OpenEdge.